Shipping policy

1. SHIPPING POLICY

We currently ship across India. Orders are typically processed within x business days and delivered within 5-7 days depending on your location. Shipping charges and estimated delivery timelines will be displayed at checkout.

Once your order has been shipped, you will receive a tracking link via email or SMS. If you experience any delays, please contact us at hello@drinkcquater.com.

2. RETURN & REFUND POLICY

Due to the nature of our product, we do not accept returns. However, if you receive a damaged or defective item, please email us within 48 hours of delivery at hello@drinkcquater.com with your order details and photos of the product. We will review the issue and offer a replacement or refund as deemed appropriate.

Refunds, if approved, will be processed within 5-7 business days and credited to your original payment method.

3. CANCELLATION POLICY

Orders can be canceled within [X] hours of placement by contacting us at hello@drinkcquater.com. Once shipped, orders cannot be canceled.

4. EXCHANGE POLICY

We do not offer exchanges at this time. If you receive a defective product, please refer to our Return & Refund Policy above.

5. PRIVACY POLICY

Your privacy is important to us. We collect and use your information only for order processing, delivery, and customer support.

🔒 What we collect:

  • Name, contact number, and email

  • Shipping and billing addresses

  • Payment details (processed securely through third-party payment gateways)

 We DO NOT store your payment details.

Marketing Communication: By providing your details, you agree to receive occasional promotional emails. You can opt out anytime.

For more details, check our full Privacy Policy 


6. TERMS OF SERVICE

By using our Website and purchasing from us, you agree to our Terms of Service, which you can read here.

7. CHANGES TO THIS POLICY

We reserve the right to update, change or modify this Policy at any time and will notify you at least once in a year, or whenever there is a change in the Policy, as the case may be by email or posting a conspicuous notice on the Website in the event of any material revisions to this Policy. The Policy shall come to effect from the date of such update, change or modification.

COOKIES POLICY

1. WHAT ARE COOKIES?

Cookies are small text files stored on your device when you visit our website. They help us enhance your browsing experience, remember your preferences, and improve our services.

 

 

2. HOW WE USE COOKIES

We use cookies to:
Enhance your experience – Remember your preferences for a smoother browsing session.
Analyze website traffic – Understand how visitors interact with our website.
Improve security – Prevent fraudulent activities and ensure safe browsing.
Enable functionality – Allow you to log in, add products to your cart, and complete purchases.

 

 

3. TYPES OF COOKIES WE USE

Essential Cookies – Required for website functionality (e.g., logging in, adding to cart).
Analytics Cookies – Help us track website traffic and improve user experience.
Marketing Cookies – Used to display relevant ads and promotions.

 

 

4. MANAGING COOKIES

You can accept, reject, or manage cookies through your browser settings. Note that disabling cookies may affect your experience on our website.

🔗 For more details on managing cookies, visit:

 

 

5. UPDATES TO THIS POLICY

We may update this Cookies Policy from time to time. Changes will be reflected on this page.

Last updated on: [Insert Date]

For any further questions, feel free to contact us at hello@drinkcquater.com or call +919840862752 during business hours.

GRIEVANCE REDRESSAL MECHANISM

In accordance with the Information Technology Act, 2000 and applicable rules, the name and contact details of the Grievance Officer are provided below:

Name: Tanvi Jain
Designation: Founder & CEO
Company: Cquater Hydration (Sole Proprietorship)
Registered Address: 10, 1stfloor, 2nd Avenue, Harrington Rd, Chetpet, Chennai, Tamil Nadu 600031
Email: founder@drinkcquater.com
Phone: +919840862752
Availability: Monday – Saturday (09:00 – 18:00 IST)

For registering a complaint, please email the Grievance Officer at the above-mentioned email address regarding any violation of these Terms of Service or the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. The Grievance Officer will address the complaint in accordance with the provisions of the Information Technology Act, 2000, and applicable regulations.